Allegra Wiborg, Lead Trainer, Service Delivery
Some people might think that the Quit For Life® Program helps a person quit tobacco. And they’d be half right. But really, we’re all about helping people quit tobacco, and stay quit.
In my last couple posts I’ve written about strategies and mind-sets Quit Coaches can help a participant cultivate to quit successfully. But, as I used to tell participants, “Quitting is half the battle” (only the callers born in the late ‘70s to early ‘80s picked up on the subtle G.I. Joe reference—but it’s a good analogy all the same) “staying quit is the other half.”
So if a participant has already quit and is feeling great, does he still need a Quit Coach? Think about it this way: becoming good at something takes time, whether it’s skiing, meditating, or living a tobacco-free life. Challenges creep up: hills that are steeper looking down than they seemed looking up, distracting voices in the other room, or a buddy accidently offering a cigarette to his newly quit friend. And when challenges arise—especially unplanned challenges—people often stumble.
That’s why Quit Coaches are trained to assess participants who are quit just as thoroughly as participants who are planning to quit. By “assess” I mean explore strengths and barriers that a person might have toward reaching her goal. And participants can still have challenges even when they are successfully quit: that old pack of cigarettes in the freezer, a family reunion where most members smoke, a bombshell stressful event waiting around the corner. Coaches ask questions to uncover information that participants might not even be aware of as a potential challenge to staying quit. Coaches can then present any concerns they have to the participant in order to build not a quit plan, but a stay quit plan.
Andy Roberts, the Quit For Life® Quality Director of Service Delivery, explains why speaking to a Quit Coach is still important for the participant who is quit—even if the participant feels he’s doing great.
Imagine you went to the doctor for a serious health issue; the doctor examined you, took some tests, gave you medicine, and then sent you on your way. When you came back for a follow-up appointment the doctor asked, “How are you feeling?” and you responded, “I’m not feeling symptoms right now.” Would you expect the doctor to say, “Okay, I take your word for it—bye,” or would you expect the doctor to say, “That’s great, now I’m going to examine you again to make sure that the issue has cleared.”
I would feel more comfortable working with the second doctor to better my health. I mean, even if I felt better, I’d like to have the sign off of a professional.
Each step in the quitting process has unique obstacles. Staying quit can be the last step, but it’s not an isolated event. It requires a new way of thinking—every minute, every hour, every day. Staying quit does get easier with time, but it takes practice to develop the skill of living tobacco-free with confidence. Good thing there are professionals to help.
Mark Twain once said, “Quitting smoking is easy. I’ve done it hundreds of times.” Obviously, he never tried the Quit For Life® Program.
As a former Quit Coach®, Allegra remembers the importance of viewing each caller as an individual who brings their past and their personality to the behavior change process. And, she remembers the importance of treating each caller with care. These are elements she tries to share with Quit Coaches in her training classes. Read more of Allegra Wiborg's blog posts.
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